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Shipping information and conditions
Track your delivery live anywhere in the world with your tracking number!
International
Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal, Austria
Delivery method | Estimated delivery time | Price per weight starting from |
| Home Delivery (UPS Europe) | 3-5 days | 8€ (Free shipping on orders over €150) |
| Express (UPS) | 24h til 48h | 17€ |
Denmark, Greece, Finland, Sweden, Croatia, Hungary, Poland, Slovenia, Slovakia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Czech Republic
Delivery method | Estimated delivery time | Price per weight starting from |
| Home Delivery (UPS Europe) | 3-5 days | 9€ (Free with purchases over €150) |
| Express (UPS) | 24h til 48h | 21€ |
Andorra, Liechtenstein, Switzerland
Delivery method | Estimated delivery time | Price per weight starting from |
| Home Delivery(UPS Europe) | 3-5 days | 15€ (Free with purchases over €200) |
England, Scotland, Wales, Ireland
Delivery method | Estimated delivery time | Price per weight starting from |
| Home Delivery (UPS Europe) | 3-5 days | 13€ (Free with purchases over €200) |
Norway, Iceland, Gibraltar, Serbia, Ukraine, Albania, Macedonia, Bosnia, Greenland
Delivery method | Estimated delivery time | Price per weight starting from |
| Home Delivery (UPS World) | 3 - 5 days | 13€ (Free with purchases over €200) |
To Metropolitan France
Delivery mode | Estimated time | Price by weight from |
| Standard (Colissimo) | 3-5 days | 8.40€ (Free from €70 purchase) |
| Relay (Colissimo Relay) | 2-3 days | 6€ (Free from €55 purchase) |
Outre Mer
Zone OM1 : Guadeloupe ( St Barthélémy & St Martin included), Martinique, La Réunion, Guyane, Mayotte and St-Pierre-et-Miquelon
Delivery mode | Estimated time | Price by weight from |
| Standard (Colissimo) | 10-15 jours ouvrés | 17.60€ |
Zone OM2 : New Caledonia and its dependencies, Polynésie Française, Wallis and Futuna Islands, French Southern and Antarctic Territories.
Delivery mode | Estimated time | Price by weight from |
| Standard (Colissimo) | 15 days | 25.90€ |
Delivery in Metropolitan France
International delivery with SoColissimo Partners
Enjoy reliable, tracked delivery to the following destinations:
Metropolitan France via 
Overseas via or
Zone OM1: Guadeloupe (including St. Barthélemy and St. Martin), Martinique, Réunion, French Guiana, Mayotte, and St. Pierre and Miquelon.
Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Europe via :
Germany, Belgium, Luxembourg, Netherlands
Austria, Spain (excluding islands), Guernsey, Italy (San Marino, Vatican City, Livigno, Campione d'Italia, San Marino), Jersey, Portugal (excluding islands), Republic of Ireland, United Kingdom.
Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.
Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific territories in Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (Madeira Island, Azores), other countries in Eastern and Central Europe.
International via :
Australia, Canada, China, South Korea, United States , Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam.
Africa (excluding North Africa), Americas (excluding the United States and Canada), Middle East, other Asian countries, Oceania (excluding Australia).
Amount to spend for Free home delivery shipping:
| UK | US | NL | NK | |
| 130€ | 250€ | 120€ | 130€ |
F.a.q
Once your order has been dispatched, you will receive an e-mail with a UPS tracking number so you can follow the progress of your parcel in real time.
You can also track your order via the following link: UPS DELIVERY
You will find all information concerning estimated delivery times both when you place your order and in the delivery information above.
Normally this is in transit to our warehouse. If you wish to have your order reshipped, please contact our customer service department.
- You would like your order to be reshipped:
A STRIPE payment link will be sent to you so that you can pay the reshipment costs. - You do not wish to have your order reshipped and would like a refund:
If your request is made within the 14-day cooling-off period, your order will be refunded, with the exception of shipping costs. If delivery was offered, delivery charges will be deducted from the refund. - You would like to have your order shipped again, but it's been a few weeks and you haven't contacted us yet.
NB: Packages returned to our warehouse are kept for a period of 2 months, after which they cannot be reshipped. You will need to place a new order.
If your parcel arrives damaged, please take photos and contact our customer service department immediately. In the event of loss, we will open an investigation with Colissimo to find a rapid solution.
No, Colissimo does not allow you to choose a specific time slot. However, you can opt for delivery to a point relais to collect your parcel at your convenience.
Shipping costs are calculated according to the destination, the weight of your order and the delivery method selected; you can obtain an estimate as soon as you place your item(s) in the shopping cart.
Once the order has been confirmed, it is generally no longer possible to change the delivery address. Please contact our customer service team as soon as possible to see if a change is still possible.
If your order exceeds the estimated delivery time, you can track its status via Colissimo or contact our customer service department for further information.
